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  • Customs and Duties

    International shipments may be subject to import duties and customs fees according to the regulations of Korea Customs Service.
    All related fees are the responsibility of the recipient.
    The actual amount of import taxes can vary by the shipping address and purchased item.
    Consult with the EMS customer service center (+82-1588-1300) or your local post office.
    Once an item rejected by the recipient returns to us, it cannot be resent.
    All related fees incurred in the return process (round-trip shipping fees, customs fees, duties) are deducted from the amount to be refunded.

  • Inventory & Size Inquiries

    Click here to scan the QR of your favoirte brand and make your inquiry via Kakao talk.

  • Exchanges

    Please read the following information before you request an exchange.
    * If your order is unavailable and you receive notice for additional manufacture (4-6 weeks required),
    returns, exchanges, and refunds are not accepted. During the manufacturing process, any changes or cancellations cannot be made.
    * If your item is defective, you should contact our customer service center via email (lune02@lalunestyle.com) within 2 days of receiving your order and send the item to our customer service center within 2 weeks. Exchange is offered only one time. The item should be returned in the same condition you received. (We will cover shipping costs incurred for returns of defective and damaged items.)
    * Returns for different sizes are considered 'change of mind'. Please ensure you order accurate sizes when placing your order.
    * Due to the production process, uneven seam finishes, loose buttons, and small stains due to the cutting process can be detected. This is not considered a defect.
    * The item should be returned in the same condition you received.
    Exchanges & refunds are not offered for used items, items with any hint of fragrance, ironing/washing/altering clothing, and items damaged by the negligence of the customer.
    * Make an inquiry for any change of order details and shipping information via email after payment.
    * Shipping cost incurred for a return is charged to the customer unless the returned item is defective or damaged.

    How to request an exchange
    1) Requests via email or on kakao talk
    Request an exchange via email or add us on kakao talk to make a request.
    Items returned without notification are automatically sent back to the recipient address. Please request an exchange for your purchased item via email or on kakao talk ahead.
    2) Attach the order information (your name and reason for exchange) on the parcel before you send your item for an exchange.
    3) Select your shipping agent and pay for the shipping cost ahead. Replacements from South Korea are sent after the payment for the shipping cost is received.
    4) Replacements are sent after the returned items are examined.

    Exchange/Refund/Return Policy
    ● Returns and exchanges are not offered for made-to-order items at Lune International except for defective products.
    ● Returns and exchanges are not offered for discounted/used items, items with any hint of fragrance, ironing/washing/altering clothing, items damaged by the negligence of the customer, and items returned due to change of mind.
    ● Returns for different sizes are considered 'change of mind'. Please ensure you order accurate sizes when placing your order and check the measurement on the product page.
    ● Due to the production process, uneven seam finishes, loose buttons, and small stains due to the cutting process can be detected. This is not considered a defect.

  • How to return defective or damaged items

    Please read the following information before you request a return.
    * If your order is unavailable and you receive notice for additional manufacture (4-6 weeks required),
    returns, exchanges, and refunds are not accepted. During the manufacturing process, any changes or cancellations cannot be made.
    * We will cover shipping costs incurred for returns of defective and damaged items.
    * If your item is defective, you should contact our customer service center via email (lune02@lalunestyle.com) within 2 days of receiving your order and send the item to our customer service center within 2 weeks.
    Exchange is offered only one time. The item should be returned in the same condition you received.
    * Exchanges & refunds are not offered for used items, items with any hint of fragrance, ironing/washing/altering clothing, and items damaged by the negligence of the customer.
    * Make an inquiry for any change of order details and shipping information via email after payment.

    How to return items
    * Please send us an email request for a return.
    Request a return via email or add us on kakao talk to make a request.
    Items returned without customer contact information are considered misdelivered. Please request a return via email or on kakao talk ahead.

    Exchange/Refund/Return Policy
    ● Returns and exchanges are not offered for made-to-order items at Lune International except for defective products.
    ● Returns and exchanges are not offered for discounted/used items, items with any hint of fragrance, ironing/washing/altering clothing, items damaged by the negligence of the customer, and items returned due to change of mind.
    ● Returns for different sizes are considered 'change of mind'. Please ensure you order accurate sizes when placing your order and check the measurement on the product page.
    ● Due to the production process, uneven seam finishes, loose buttons, and small stains due to the cutting process can be detected. This is not considered a defect.

  • How to resolve an error during order placement

    Resolution 1.
    La Lune's official website is optimized for Chrome. Please visit our website using Chrome.

    Resolution 2.
    Empty your cart and place your order again.
    Having several duplicate items in your cart may cause an error and disturb the operating system.

    Resolution 3.
    Fill out an order template and send it to us via email (lune@lalunestyle.com).
    Go to the Place Order board.

  • In case of discrepancy between the name on your order template and the remitter name

    The discrepancy between the name on your order and the remitter name is not automatically notified to the admin.
    In this case, your payment cannot be confirmed, which may result in the delay of the shipping process for your order.

    For instance, if the name on your order template is AA and the payment is sent by BB,
    you should notify us of the discrepancy via email to start the manufacturing or shipping processes.
    To confirm your payment, contact our customer service center (lune02@lalunestyle.com)
    or add us on Kakao talk (click to add).

  • How to arrange a meeting for design consultation

    Click to learn more about Lune International design consultation programs.
    Our staff assists you in finding
    a perfect uniform that helps achieve your desired
    corporate image with the best service and sophisticated taste.

    Planning your design is the first step to creating workwear; therefore,
    it's important to choose a professional company that understands
    your needs through systematic consulting processes.
    Start to plan your design with Lune International.

    Send an email to lune@lalunestyle.com or call us (+82-70-4278-9355)
    for more details such as design revisions, available items, and special offers.

  • Telephone/Fax Orders

    We don't accept telephone/fax orders.
    Please place your order on our mobile or online store or send your order template to us via email,
    then pay for your order by bank transfer or with PayPal.

  • Offline Purchase

    We don't run offline stores. Purchases and requests for exchanges and returns of items and samples are available online only.

  • Exchange/Return Address

    Send your items for exchanges/returns to
    1st Floor, Lune International, 24-1, Dosan-daero 35-gil, Gangnam-gu, Seoul, Republic of Korea.

  • Customer Service Contact Information

    Email address for international purchases: lune02@lalunestyle.com
    Phone numbers: +82-1577-6923 (Office) / +82-70-7459-9354 (Customer Service Center)

  • Brand Online Stores

    You can directly go to the La Lune, Medilyn, and Comoluna online stores via our La Lune official website.
    Special offers and events are available at Comoluna online.

    Visit Comoluna online and register to receive free shipping coupons and reward points.
    Go to Comoluna online (comoluna.com).

  • Follow our brands on Instagram.

    La Lune: @lalunestyle_official
    Medilyn: @medilyn_official
    Comoluna: @comoluna_official

    Follow us on Instagram to discover our collections!
    Be the first to hear about the latest trends, new arrivals, and special events.

  • Design Revisions and Discounts for Bulk Purchases

    Design Revisions
    Color and fabric changes are offered for small purchases over 30 items.

    If you want to request bulk order discounts and design revisions,
    please contact our design consultation team by phone (+82-70-7459-9354) or via email (lune@lalunestyle.com).




Privacy Policy | Terms & Conditions

24-1, Dosan-daero 35-gil, Gangnam-gu, Seoul, Republic of Korea
CEO: Yoonhyeong Moon, Business Registration No.: 120-88-20142
Open 10:00 a.m. - 18:00 p.m. (GMT+9) / Closed on Sat, Sun, and Holidays
E-commerce Permit: 2015-Seoul-Gangnam-00171

copyright (c) Lune International ALL RIGHT RESERVED.

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